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Dashlane Review: Is It the Best Password Manager in 2022?

Vanessa Flaxman
Vanessa Flaxman
Published on: May 23, 2022

Dashlane Review: Quick Expert Summary

Dashlane is one of the best password managers in 2022. It uses unbreakable end-to-end encryption to secure user data, has a wide range of high-security features, and provides more useful extras than almost any other competitor.

All of Dashlane’s standard password management tools worked perfectly during my tests — I found it incredibly easy to import, generate, save, and share passwords, auto-fill logins and forms, set up two-factor authentication (2FA), and check whether or not my passwords were secure enough. And all of Dashlane’s additional tools worked exactly as promised — these are the extra features I like the most:

  • Virtual private network (VPN) — provides unlimited secure web browsing and runs faster than many standalone VPNs (Dashlane is the only password manager that provides a bundled VPN).
  • Automatic password changer — changes passwords for hundreds of supported sites with just one click.
  • Live dark web monitoring — scans the dark web in real time and provides instant alerts in case of a leaked email address.

Dashlane’s Premium plan is 100% secure, feature-rich, and easy to use, but it’s a bit more expensive than top competitors like 1Password and RoboForm. It’s an overall excellent product, but I’d like to see Dashlane slightly improve its password generator and password sharing tool, and I think it’s shame security keys are no longer supported as a second form of two-factor authentication (2FA). But even with these minor complaints, I still think Dashlane provides an excellent value and is 100% worth it.

Dashlane’s Family plan is also one of the best family password managers around (it’s the same as Premium, but it allows up to 6 users and includes a family management dashboard). Dashlane Free is also pretty good — while it can store only up to 50 passwords on a single device, it provides auto-save and auto-fill, limited password sharing, and password auditing.

Dashlane is backed by a 30-day money-back guarantee, so you can try out its premium features risk-free and decide whether it’s the right password manager for you.

🏅 Overall Rank #2 out of 52 password managers
🔐 Encryption 256-bit AES
🎁 Free Plan 1 device, 50 logins
💸 Pricing Starting at $3.99/year
💰 Money-Back Guarantee 30 days (+30-day free trial)
📀 Operating Systems Windows, Android, Mac, iOS

Risk-Free for 30 Days — Download Dashlane Now

Dashlane Full Review

Dashlane Full Review

Dashlane comes with a lot more useful features than most competing password managers.

Dashlane excels at basic password management functions, providing users with top-notch security features and seamless auto-saving and auto-filling across all operating systems, browsers, and devices. However, Dashlane’s impressive extras — including a quality VPN, live dark web monitoring, and an automatic password changer — are what really makes it stand out.

Dashlane’s free plan is one of the best on the market, but it only allows up to 50 passwords on a single device. However, the Premium and Family plans offer all of Dashlane’s features without limitations, making them some of the best-value plans around.

Dashlane Security Features

Dashlane Security Features

Dashlane uses 256-bit AES encryption to encrypt all of the data in a user’s password vault. This type of encryption has never been cracked, it’s used in banks and militaries around the world, and it’s even been approved by the NSA (the US’s National Security Agency).

Dashlane encrypts all of your data locally, meaning your passwords and other sensitive information aren’t stored on Dashlane’s servers — effectively, the information in your Dashlane vault never leaves your device. This is great because even if Dashlane was breached, your data wouldn’t be compromised (but Dashlane has never been involved in a breach).

Dashlane also has a zero-knowledge protocol. This means that you’re the only person who can access your vault. Not even Dashlane can see the contents of your account. But this also means that Dashlane can’t help you recover your account if you lose your master password.

However, Dashlane does have one account recovery option — if you enable biometric logins on your Android or iOS device, you can reset your master password from there without losing any data. Top competitors like LastPass also offer a wide range of account recovery options, including biometric logins, SMS recovery, and a one-time recovery password. On the other hand, a number of password managers, including Sticky Password, Bitwarden, and Enpass, don’t offer account recovery, so it’s good that Dashlane does offer a way to regain access to your vault if you lose your master password.

Dashlane also has some additional security features, including:

  • Two-factor authentication (2FA).
  • Password security auditing.
  • Secure password sharing.
  • Virtual private network (VPN).
  • Live dark web monitoring.
  • Emergency access*.

Most premium competitors offer 2FA, password security auditing, and secure password sharing, but Dashlane is one of the rare password managers to offer real-time dark web monitoring and emergency access. Dashlane is also the only password manager on the market to offer a VPN — which is easy to use, secure, and as fast as some standalone VPNs.

Overall, Dashlane has all of the features you need to keep your passwords secure, plus several unique tools that make it one of the top password managers around.

*At the time of writing, Emergency Access is the only feature still pending following Dashlane’s recent transition from desktop to web app. It may still be some months before it is relaunched, but Dashlane is providing a more-basic Emergency Kit solution in the interim, and users can also use the standard sharing feature as another temporary solution.

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Password Vault

Dashlane is now a fully web-based password manager. It used to offer desktop apps for Windows and Mac, but these have now been discontinued. The newly updated web app looks and acts in much the same way as the old desktop apps did, but with a number of improvements.

Dashlane Security Features

In Dashlane’s web app, you can store passwords, secure notes (like legal documents, Wi-Fi passwords, or software licenses), personal information (addresses and phone numbers), payment information (credit/debit cards and bank accounts), and IDs (driver’s licenses, passports, social security cards, etc.).

While all of Dashlane’s entries are pretty detailed (for example, users can even add the color of their credit/debit cards), I’d still like to see Dashlane add custom fields for each entry. Bitwarden lets users add as many custom fields to each entry as they like, and LastPass enables users to create fully customized entries.

I’d also like to see Dashlane offer the option to create multiple vaults that would make it easier to sort and organize all passwords, like 1Password does. With 1Password, you can create as many vaults as you want (personal, work, family, travel, etc.), which offers an added level of convenience.

One of the things I like the most about Dashlane’s password vault is the password changer feature — it logs into supported sites and changes your password for those sites in just one click. Dashlane’s password changer currently works on over 200 websites, including Twitter, Zoom, Canva, and Airtable.

Dashlane Security Features

Plus, Dashlane’s password changer can change passwords for multiple sites at once — it’s the only password manager that can do this. LastPass has an instant password changer, but it only allows you to change passwords one-by-one, and it works on around 70 sites. Norton’s internet security suite also has a password changer in its password manager application, but Dashlane’s is still better.

While not many super popular sites currently support Dashlane’s password changer, this feature is still very useful — and it’ll only get better as Dashlane continues to add more sites.

Overall, Dashlane’s password vault is easy-to-use, well-organized, and it lets users save everything from passwords to ID cards and secure notes. I’d like to see Dashlane include customization options to its entries, and it would also be nice to be able to create separate folders for organizing passwords. On the other hand, Dashlane’s entries are already pretty detailed, and Dashlane does let you organize your passwords based on categories. Dashlane is also one of the rare password managers to offer an automatic password changer, which works on 200+ sites and can change multiple passwords at once.

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Two Factor Authentication (2FA)

Dashlane Security Features

Dashlane offers two-factor authentication (2FA) for an extra layer of security. Once 2FA is enabled, you’ll need to use a second form of authentication when you log into your account — either for every login, or just when logging in from a new device. Note that if you choose to use 2FA every time you log in, you won’t be able to access your vault when offline.

Dashlane’s 2FA requires you to use a TOTP-based authenticator app. This includes authenticator apps like Google Authenticator, Duo Mobile, Authy, etc., or you can use programs such as WinAuth if you don’t have a separate mobile device.

As soon as you set up 2FA, Dashlane also provides you with backup codes — these codes allow you to access your password vault if you lose the device with the 2FA authenticator app.

Dashlane Security Features

Dashlane used to offer U2F security keys as a second form of 2FA, but it has discontinued this feature with the transition to the web-based app. However, Dashlane does support Yubikeys as an alternative to typing your master password. This can be set up very easily from the main Settings screen.

I’m a bit disappointed that Dashlane has discontinued the use of U2F as another form of 2FA — top competitors like 1Password offer the option to complete 2FA with YubiKey and Titan (Read more about Dashlane vs 1Password here).

Dashlane also supports biometric logins — this option is available on both Android and iOS (Touch ID as well as Face ID on iOS devices that support it), as well as on Windows (using fingerprint authentication via Windows Hello) and Mac (Touch ID on devices with the Touch Bar). Using biometric logins is a more convenient way of securing your Dashlane account than using an authenticator app, and it’s just as secure.

Overall, Dashlane offers a good range of 2FA options, including compatibility with all popular authenticator apps, and a great range of biometric login options. I also really like that Dashlane provides backup codes. It’s a shame that the U2F security keys are no longer supported, but I do like that Dashlane offers the option of using a Yubikey instead of typing your master password.

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Password Generator

Dashlane’s password generator is simple to use, works well, and lets you create passwords that include numbers, letters, symbols, and similar characters (for example, Z and 2). The password generator can be accessed via the browser extension and mobile apps, and it also automatically shows up when you’re creating a new account. However, it’s not directly available within the web app, even when adding a new password to your vault, which I find a little odd.

Dashlane Security Features

By default, Dashlane’s password generator creates 16-character passwords that include a mix of letters, numbers, and symbols. However, you can also easily change your preferred configuration.

Dashlane’s default password length is similar to competing password managers. For example, LastPass creates 12-character passwords by default, and Sticky Password and Password Boss automatically generate 20-character long passwords. However, most competing brands can create passwords that are longer than Dashlane’s upper limit of 40 characters. LastPass and Sticky Password have an upper limit of 99 characters, whereas RoboForm lets you create passwords up to 500 characters long.

Also, Dashlane only lets you create a random string of numbers, letters, and symbols, whereas 1Password, RememBear, and Enpass also have options to generate passphrases (like “stone-battery-kite- staple”). But ultimately, Dashlane’s password generator is capable of generating highly secure passwords, which is what’s important.

One feature I particularly like is Dashlane’s Generator History. This is a great feature if you’ve used a generated password to create an account but have auto-save turned off by default (or forgot to save it for another reason). You can simply check your history and manually copy and save the generated password to your Dashlane vault. Password history isn’t something a lot of competitors offer, so it’s really cool that Dashlane offers this feature.

On the other hand, I’d like to see Dashlane add a smart password generator, like 1Password’s, which is able to create passwords that match a website’s specific requirements.

Overall, Dashlane’s password manager is pretty basic, but it gets the job done. I’d like to see Dashlane include more advanced options for creating passwords, including the option to generate passwords that are ‘easy to read’ or ‘easy to say’. But even without these options, Dashlane’s password manager does create very secure passwords, and its generator history feature is a great addition.

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Password Sharing

Dashlane Security Features

Dashlane makes it very easy to share passwords and secure notes with others. All you have to do is choose the item(s) you want to share, enter the recipient’s email address, and choose whether to give them limited or full rights:

  • Limited rights — the recipient can only use the shared password (they can’t even see it).
  • Full rights — the recipient has the same rights as you do, which means they can view, use, edit, share, and revoke access to the passwords.

Keep in mind that you can revoke the recipient’s access to any shared passwords at any time.

Dashlane Free allows you to share up to 5 accounts, whereas there are no limitations for Premium and Family users. This is pretty generous considering that a lot of password managers limit the number of people you can share passwords with on their premium plans. Bitwarden Premium users can’t share passwords at all, whereas Bitwarden Family users can share passwords with up to 6 other users. And some password managers like RememBear and Panda Dome Passwords don’t even offer password sharing!

The only thing I don’t like about Dashlane’s password sharing feature is that Family users don’t have the option to create shared vaults, like they can with 1Password and LastPass. But this really isn’t a big deal, as manually sharing multiple logins doesn’t take longer than a few seconds.

I’d also like to see Dashlane add the option to share passwords with anyone, now just other Dashlane users. 1Password is one of the rare password managers that doesn’t force password recipients to create an account in order to view and use shared passwords.

Overall, Dashlane has good password sharing features. Sharing one or more passwords or secure notes with one or more recipients is super easy, and users can also choose whether the recipient can only use the items or have full rights. I also like that users can change their minds at any time and revoke access to an item in just a couple of clicks.

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Password Health Checker

Dashlane’s Password Health is a password auditing tool that constantly scans all of your saved accounts for compromised, reused, and weak passwords — and it also assigns you an overall password health score.

Dashlane’s Password Health isn’t a unique tool — lots of competitors have similar features, including LastPass, 1Password, Keeper, and Password Boss — but Dashlane’s password security auditing tool works really well, plus it even allows you to exclude some of your passwords from the overall password health score.

During my tests, Dashlane flagged all of my dummy accounts with repeated passwords, and this also significantly affected my “Password Health Score”.

Dashlane Security Features

Dashlane then prompted me to change these passwords — using the automatic password changer for the sites that were compatible, and manually one-by-one for the rest.

Dashlane’s Password Health feature is a very useful tool that makes sure all of your passwords are as secure as possible — this tool isn’t unique, but it works well, it’s intuitive, and it lets you quickly identify any weak, duplicate, or compromised passwords.

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VPN (Virtual Private Network)

Dashlane is the only password manager on the market to provide a VPN.

A VPN encrypts your internet traffic and changes your IP address, securing your online browsing, preventing anyone from tracking your internet activity, and allowing you to bypass internet restrictions and firewalls.

Dashlane Security Features

Dashlane’s VPN is powered by Hotspot Shield, one of the more popular VPN providers in the world. Like Dashlane’s password manager, the VPN uses unbreakable 256-bit AES encryption. Dashlane also has a strict no-logs policy, meaning it doesn’t track or store any user activity (like the sites you visit or the files you download).

Another great thing about Dashlane’s VPN — you can use as much data as you want. This is a big deal. Most “bonus” VPNs included with other security products impose strict usage limits. For example, Kaspersky’s VPN restricts free users to 300 MB per day, and Panda’s VPN limits users to 150 MB per day on most plans.

Dashlane’s VPN has servers in 80+ countries. I tested most of Dashlane’s servers, and I was impressed with the speeds and quality of the connections.

Here are my internet speeds without the VPN turned on and when connected to Dashlane’s fastest server:

Dashlane Security Features

My ping did slow down a bit, but my download and upload speeds were even a bit faster with the VPN turned on — these are pretty impressive results, comparable to the biggest names in the VPN industry, like ExpressVPN and ProtonVPN.

I also tested my internet speed when connected to more distant Dashlane servers:

Dashlane Security Features

My ping again increased, but my download and upload speeds only suffered a slight decrease, and I could still browse the internet and watch videos just as quickly as I could without a VPN.

Thanks to its fast speeds, Dashlane’s VPN is a pretty good choice for streaming, torrenting, and gaming — during my tests, I could uninterruptedly watch videos, download files, and play games.

Dashlane’s VPN also comes with a kill switch, split tunneling, and P2P (torrenting) support, but these features are only available for Windows and Android devices — not iOS or Mac.

A kill switch in particular is one of the most important security features in a VPN, terminating your internet connection if your VPN connection gets compromised, so I’d really like to see Dashlane include this for all platforms. If you need a VPN that offers kill switch support for all major platforms (including macOS and iOS), consider trying a standalone VPN, like ExpressVPN or Private Internet Access.

Overall, Dashlane’s VPN is pretty good. It’s not as good as many standalone VPNs, but it’s secure, fast, and easy to use.

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Dark Web Monitoring

Dark web monitoring scans the dark web for your email address and other personal information and notifies you in case any of your data has been leaked in a data breach.

Dashlane’s dark web monitoring includes the following:

  • 24/7 surveillance.
  • Monitoring up to 5 email addresses.
  • Instant data breach alerts.

A lot of password managers, including Sticky Password, Enpass, and RememBear, don’t even have dark web monitoring. And most competitors that do provide dark web scanning, like 1Password, Password Boss, and RoboForm use Have I Been Pwned?’s free database.

Dashlane, on the other hand, uses its own data that is hosted on its own servers — Dashlane has over 12 billion records of data breaches, with almost a million new ones added on a daily basis. Plus, unlike competitors that only provide on-demand dark web scanning, Dashlane continuously monitors your email address and other associated data. And if Dashlane finds that your email has been involved in a data breach, it will send you an instant alert.

I tested Dashlane’s dark web monitoring by running a scan on one of my test emails.

Dashlane Security Features

Dashlane found that my test email had been leaked 5 times. It showed me the websites associated with the data breach, the date the breaches happened, and the type of data that was leaked. Because Dashlane discovered that my information was leaked, it encouraged me to change all of the passwords for the compromised websites. And that was it — the breaches were marked as resolved as soon as I changed the passwords.

Dashlane’s dark web monitoring is the best I’ve seen from a password manager — unlike most competitors, Dashlane provides real-time dark web scanning, notifying users of a leaked email address the moment the breach happens. Plus, it’s easy to use, covers up to 5 email addresses, and it offers an easy way to fix any compromised accounts.

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Emergency Access

Emergency access allows you to select a trusted contact who can access some or all of your passwords and secure notes in case of an emergency.

However — at the time of writing, Dashlane’s Emergency Access feature isn’t available. And it sounds as though it may be some months before it’s relaunched.

Emergency Access is a feature that Dashlane previously provided via its desktop apps. However, with the transition from desktop to web — instead of building the same feature into the new web extension, Dashlane has taken the opportunity to build an improved version that will be easier to use, offer more options for sharing, and generally be far more useful than its predecessor. But unfortunately, it’s still not ready.

In the meantime, Dashlane is offering a new Emergency Kit solution.

Dashlane Security Features

Dashlane’s Emergency Kit essentially involves exporting your entire vault into a password protected “DASH” file. You are then directed to share this file with your emergency contact (or let them know where they can access it) and then share the password with them separately. Your emergency contact can then import this file into their own Dashlane vault.

Both the export and import are very easy and quick to do, so it’s a decent solution. However, the data is only as accurate as your last download, so if you change your passwords frequently and forget to export and share a new version of this file, it won’t be much use.

Unlike Dashlane’s official emergency access feature, this export also includes every single item in your vault. There is no way to limit the export only to certain items — something which Password Boss offers. And, of course, there is also no way of preventing your contact from importing your data immediately — once you’ve shared the file, they can use it whenever they choose, and without your knowledge.

Another interim option is to share certain items with your emergency contact via Dashlane’s normal sharing feature. This means your contact will always have the most up to date information, but it also means they’ll have full access immediately.

Honestly, it’s a real shame that Dashlane didn’t have the new version of Emergency Access ready before it disabled the desktop apps. It’s good that it has at least provided other temporary solutions, but they’re nowhere near as good.

That said, a lot of password managers — like Enpass and Bitwarden — don’t offer any kind of emergency access. And Dashlane’s previous version of emergency access wasn’t as good as that offered by the likes of Password Boss and LastPass, which is exactly why Dashlane is working to improve it.

As soon as it’s launched, I’m sure Dashlane’s Emergency Access will be an excellent feature. It’s a shame Dashlane didn’t have it ready with the rest of the new web app roll-out, but it’s good that it has at least provided other temporary solutions.

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Dashlane Plans and Pricing

Dashlane has 3 plans, including:

Both of Dashlane’s paid plans are available as monthly or yearly subscriptions, and they come with a risk-free money-back guarantee for 30 days.

Dashlane also has two business plans that can accommodate the needs of both small and big businesses (Dashlane is currently ranked #2 on our list of the best business password manager in 2022), and both of the business plans offer a free trial.

Dashlane Free — Limited, Not Great

Dashlane has a decent free plan, but it does have some frustrating limitations. It includes:

  • Storage for up to 50 passwords.
  • Use on 1 device.
  • Password generator.
  • Form and payment auto-fill.
  • 2FA with authenticator apps.
  • Password sharing (up to 5 accounts).
  • Security alerts.
  • Emergency contact access.

Although Dashlane’s free plan does offer a wide range of features, most users will have more than 50 passwords. Plus you can only use Dashlane Free on 1 device.

That said, Dashlane is one of my favorite free password managers, but if you’re looking for an app with multi-device sync, you should consider LastPass or Avira Password Manager. LastPass Free lets you store an unlimited number of passwords on either mobile or desktop devices — but not both. But Avira Password Manager has unlimited password storage across an unlimited number of mobile and desktop devices.

Still, both LastPass and Avira Password Manager’s free plans have other limitations, so I recommend getting a premium password manager that provides unrestricted access to all features. Dashlane Free includes a 30-day free trial of Dashlane Premium, so you can give it a try to see if Dashlane is right for you.

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Dashlane Premium — Great Value, All Features Included

Priced at $4.99 / month, Dashlane’s premium plan for individuals includes all of the features provided in the Free plan, plus:

  • Sync across unlimited devices.
  • Unlimited password storage.
  • Unlimited password sharing.
  • Secure notes.
  • Automatic password changer.
  • Dark web monitoring & alerts.
  • VPN with unlimited bandwidth.
  • 1 GB secure encrypted file storage.

Dashlane Premium offers more useful features than almost any other password manager. That said, Dashlane’s major rivals, 1Password and LastPass, also come with some pretty good extras and they’re both cheaper.

You may already have some of the features that Dashlane provides from other products. For example, some of the best antivirus packages, such as Norton 360, provide dark web monitoring and a VPN. However, don’t let this put you off. Dashlane is still completely worth the price — even if you don’t need all of the features.

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Dashlane Family — Excellent Family Plan

At $7.49 / month, Dashlane’s family plan includes everything in Dashlane Premium, plus:

  • Up to 5 additional licenses (6 accounts in total).
  • Private Premium accounts for each user.
  • Family management dashboard.

I think 1Passwords’s family plan is slightly better in terms of functionality — it lets you add an unlimited number of users for a small fee (per user), and it includes shared vaults for easy password sharing among family members. But Dashlane Family is still a good choice if you want all of the extra features the Dashlane has — a VPN, dark web monitoring, one-click password changer, etc.

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Dashlane Ease of Use and Setup

Dashlane is really easy to both set up and use. Now that Dashlane is 100% web-based, you simply need to install the browser extension and you’re ready to go.

On Dashlane’s website, when you click Get Dashlane, you’re automatically taken to your internet browser’s web store where you can install Dashlane’s web extension. Once installed, a web page opens directing you to create an account (or log in if you already have one), and that’s it — you’re set up!

Dashlane Ease of Use and Setup

Dashlane’s browser extension is available for Chrome, Firefox, Edge, and Safari, and it can also be used on Chromium-based browsers like Brave and Opera. The extension lets you view all of your saved passwords, generate new passwords, save new passwords, and auto-fill logins and forms.

Dashlane’s auto-save, auto-fill, and auto-log functions worked extremely well in the majority of my tests. Dashlane instantly filled out all of my logins, logged me into sites where I had accounts, and didn’t miss any fields in payment forms. It’s also good to know that you can turn off auto-save or disable auto-fill for specific websites.

Dashlane Ease of Use and Setup

You can also open the web app directly from Dashlane’s browser extension. In the web app, you can view, add, and edit all items in your vault, access all of Dashlane’s other features — such as the VPN, dark web monitoring, and password health checker — and view all settings and your account details.

Dashlane Ease of Use and Setup

Importing passwords into Dashlane is also pretty straightforward. You can import passwords from browsers such as Chrome, Edge, Firefox, or other password managers like LastPass or 1Password. To import passwords, you first need to download them as a .csv file and then import the file to Dashlane. A help page explains all this. Once I knew what to do, the whole process took just a matter of minutes.

That said, other password managers such as Keeper and LastPass offer far more streamlined importing options, with one-click imports directly from browsers or other password managers.

Overall, Dashlane is very well-designed and it’s one of the most intuitive password managers I’ve ever used. Importing passwords could be improved on, but it’s still an extremely quick process that works well.

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Dashlane Mobile App

Dashlane Mobile App

Dashlane’s mobile app is available for Android and iOS — and it’s excellent. It provides access to most of Dashlane’s features, it’s very easy to use, and it works exactly as promised.

As soon as you download the app, Dashlane asks you whether you want to use biometric logins to access your password vault and whether you want to use your biometrics as an account recovery option in case you lose your master password. Dashlane then provides a really useful tutorial on how to use the mobile app, and when you’re all set up, you can access your password vault as well as all of the other features.

In Dashlane’s mobile app, you can:

  • View all of the data saved in your password vault.
  • Generate passwords.
  • Save and auto-fill passwords.
  • Share passwords and secure notes.
  • Check whether any of your passwords are weak, duplicate, or compromised.
  • Get alerts if your email address is leaked on the dark web.
  • Connect to the internet using a VPN.
  • Store up to 1 GB of encrypted files.
  • Import passwords (Android only).
  • Change your master password.

Dashlane’s mobile app is very intuitive — it’s just as easy to use as the web app. During my tests on my Samsung Galaxy and iPhone XS, I found it very simple to find and use all of the features, and the auto-fill function worked perfectly every time. Honestly, I couldn’t find any flaw with Dashlane’s mobile app, other than not being able to import passwords on the iOS version (which wasn’t a big issue for me).

Dashlane provides one of the best mobile apps around. It syncs perfectly with the web app, it’s incredibly easy to use, and it works great.

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Dashlane Customer Support

Dashlane provides the following types of customer support:

  • Comprehensive knowledge base.
  • Email support.
  • Live chat support from Monday–Friday, 9am–6pm US (Eastern).
  • Twitter support (@DashlaneSupport).
  • Official Reddit support.

The email support, live chat support, and knowledge base are all offered in English, French, and German, and the knowledge base is additionally available in Spanish. Twitter and Reddit support are only available in English.

This is an excellent range of support options. Dashlane is one of just a few password managers that offers live chat support, along with Keeper and RoboForm.

Overall, I was very impressed with Dashlane’s support team. I received friendly and well-informed advice within less than a minute via the live chat option.

Dashlane Customer Support

Dashlane’s email support was also good, but slow. I received an immediate auto-response to my email, which had identified my main questions and provided links for relevant articles in the knowledge base. This is a nice touch — however, it then states that you need to reply in order to keep the ticket open, otherwise they will assume the auto-reply has resolved your issue. I didn’t read this email for a number of hours, which effectively meant my query hadn’t yet even been sent. While I can see the logic behind this approach, I don’t particularly like it, as it will more often than not just result in longer waits. I received a proper response to my email over 24 hours later, but the response was helpful and informative.

Dashlane also offers an excellent knowledge base. Each topic has step-by-step instructions so you can troubleshoot most problems yourself. For example, I had difficulty installing the Firefox extension, but I quickly found a solution in the FAQs.

Dashlane Customer Support

Dashlane doesn’t offer phone support, but I don’t know of any password manager that does. There’s also no support forum. Quite a few password managers offer a support forum — including 1Password and Bitwarden — and I’ve found that they can be a pretty helpful resource when needed, so it’d be nice to see Dashlane implement this in the future.

That said, Dashlane does have an official Reddit support page with developers commenting on threads and answering questions. Reddit works similar to a forum, so you can get official community support if needed.

Overall, Dashlane’s customer support is very good. There are tons of support channels available, and even though you may have to wait a bit longer to get a reply using the email support feature, Dashlane also has an excellent live chat option, an in-depth knowledge base, and even an official Reddit page. All of this makes it a great choice if you’re not experienced using password managers.

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Is Dashlane the Best Password Manager in  2022?

Dashlane is one of the best password managers in 2022. It’s very secure, it has more features than most competitors (it even provides a VPN), and it’s easy to use.

It also excels at standard password management features — its auto-save and auto-fill functions worked perfectly during my tests, its password security auditing tool helped me strengthen my weak and duplicate passwords, and its password sharing feature allowed me to easily and securely share passwords and secure notes.

Dashlane also has a couple of really useful extras that most competitors don’t offer — including an automatic password changer (LastPass also has this feature, but it’s not as good as Dashlane’s), a really good VPN with unlimited bandwidth, and live dark web monitoring that provides instant alerts in case of a compromised email.

While I’d recommend Dashlane to just about anyone, I do have a couple of complaints. I’d like to see it improve a couple of its features, including the password generator and password sharing tool, and I think it’s a shame it’s discontinued U2F security keys as a second form of 2FA. Dashlane is also a bit more expensive than top competitors like 1Password and RoboForm, which offer a similar — if not better — value.

But overall, Dashlane is a great password manager — it works pretty much perfectly, it’s packed with genuinely useful bonus features, its mobile apps are excellent, and it provides more value than most other password managers. Dashlane offers a free 30-day trial, and its paid plans are all backed by a risk-free 30-day money-back guarantee.

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Is Dashlane secure?

Yes, Dashlane is one of the most secure password managers out there. It uses end-to-end 256-bit AES encryption, it has a zero-knowledge policy, it offers two-factor authentication (2FA), and it has security extras like password health auditing, live dark web monitoring, secure password sharing, emergency access, and lots more.

Dashlane is also the only password manager to include a virtual private network (VPN) which encrypts your traffic and ensures your browsing activity is private. Dashlane’s VPN also uses 256-bit AES encryption, has a no-logs policy, and comes with a kill switch — although the kill switch isn’t currently available for Mac and iOS devices.

Is there a free version of Dashlane?

There is a free version of the Dashlane app. However, its feature set is limited compared to Dashlane Premium.

Dashlane Free is fairly decent in terms of the features it offers — it includes the password generator, personalized security alerts, and sharing passwords with up to 5 accounts. However, Dashlane Free is limited to one device, and you’ll only be able to store 50 passwords. You also won’t have access to the VPN or live dark web monitoring.

But if you want to spend some money to keep all of your passwords secure, Dashlane Premium is the best password manager on the market, and it comes with a risk-free 30-day money-back guarantee.

Is Dashlane web-based?

Yes, Dashlane is a fully web-based password manager. It used to offer desktop apps, but these have been discontinued now that it has finished its transition to the web app.

To use Dashlane, you simply need to install the browser extension and create an account. You will then have access to 100% of Dashlane’s features via the web app and browser extension.
Dashlane also has an excellent mobile app that syncs perfectly with the web app and also provides access to all of Dashlane’s features.

Are my passwords stored on Dashlane’s servers?

Yes, but they are encrypted using 256-bit AES encryption before reaching Dashlane’s servers. All of the data in your vault is encrypted locally on your device before being sent to Dashlane’s servers, and the only way to decrypt that data is with your master password, which is also stored locally on your device. This means that if Dashlane were ever to be breached, your data would be completely safe.

Also, thanks to its zero-knowledge architecture, Dashlane’s employees cannot access any of your data, even in an emergency or if you forget your master password. But Dashlane offers one account recovery option — you can regain access to your vault in case of a lost master password if you enable biometric logins on your mobile device (the master password reset option must also be enabled). Dashlane also offers emergency access, so you can set up an emergency contact who can retrieve your data if they need to.

Dashlane Products & Pricing

Free
$0.00 / year
Premium
$4.99 / month
Free Trial
Family
$7.49 / month
Bottom Line

Dashlane is one of the best password managers on the market today. Every aspect of Dashlane is impressive — it excels at basic password management, has a very intuitive interface, provides more advanced bonus security tools than most competitors, and offers responsive customer support. Its web app, mobile apps, and browser extension are all excellent, and they all enable you to seamlessly use and access Dashlane’s full range of features from any device. Dashlane could slightly improve a couple of features (like its password generator and password sharing), and it might be a bit more expensive than some competitors – but with fantastic extras such as its live dark web monitoring, VPN, and automatic password changer, Dashlane offers more value than almost all of the other password managers I’ve tested. It also comes with a risk-free 30-day money-back guarantee.

About the Author

Vanessa Flaxman
Vanessa Flaxman
Freelance writer, editor, and tech enthusiast

About the Author

Vanessa is a freelance writer, editor, and tech enthusiast with a particular interest in online safety. In her free time, she loves to make the most of the world around her, traveling, hiking, and being in or near the sea.

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Dashlane User Reviews

8 32
Based on 40 reviews in 11 languages 3.8
Language
You can trust the Community! Companies can't ask us to delete or change user reviews.
Sajad
Sajad
Turkey
3.0
So many issues
Windows User
Firstly i used dashlane free 2 years ago and it was great but then i got 1password for 1 month free and it was great as well but i thought since dashlane is more secure and i found a eye catching discount, i was so happy and got a 1 year plan. I regret it. so many issues : 1. keep me logged in for 14 days after 2 months i contacting them got fixed 2. secure code (2fa) which is build in in dashlane wouldn't autofill. 3. slow customer service and not even that helpful 4. auto-save password only works to some websites while 1password worked magically on every website. 5. payment auto fill also only works on international website while none of websites in my country are supported, on the other side 1password did the autofill so smoothly(however...Show More
tony russo
tony russo
United States
2.0
Need to update your review!
Windows User
Dashlane is doing away with the desktop app and going to browser extension only.
Dashlane now syncs your data to the cloud without your permission. As a multi-year user of DL free, i was shocked they would do this without any notice to the user. So much for secure data on your local device only.
IMO, they have ruined a decent product...
user avatar
Stijn tony russo
They sent an email proudly announcing this. So they did inform customers. Unfortunately, after the fact with no recourse so Dashlane should still be avoided.
Ryan
Ryan
Canada
1.0
Non stop issues
Windows User
They are slow with support and there are many issues. I have multiple billings taken from my account and they have been very reluctant to put right. If you can't trust them with $40, how can you trust them with passwords?
United States
4.0
No U2F support on iOS
Windows User
I bought Dashlane Premium and a Yubi Key with a lighting port to use with my iPhone. But Dashlane on iOS does not support U2F keys. It is broken.
Max Baker
Max Baker
United States
4.0
Major Problems
Windows User
Dashlane makes NUMEROUS duplicates of the same site. You can replicate this problem over and over, proving it's Dashlane. Trying to remove duplicates is difficult and time-consuming. Sync across devices only happens after HARD reboots. (What's the point?) Dashlane does not properly complete credit card cart pages. Card number will populate but not date or Security Code. Dashlane's vault will launch a website every time you try to click on the information about your credentials. Dashlane support eventually answers, but asks questions and wants you to give them graphics, even though you've attached screenshots, which they 'didn't see the first time around.' What a mess. Too bad I paid for a whole year upfront. So yeah, purchase Dashlane at your own risk.
Sahab
Sahab
Turkey
5.0
Dashlane needs a proper update
Mac User
I used dashlane couple of years ago the first time, and that is why i changed my password manager from 1password to dashlane this year and sadly the only thing i am satisfied is UI in dashlane compare to 1password. dashlane is facing issue on settings menu which some are missing, like 2fa code auto fill and another issue which brought me here on all my ios devices is my secure notes which what ever i am typing seems invincible and i can’t even copy paste and no it’s not because of the update (to mention it happens 2 out of 3 times)

The vpn is great but that!s not why i got dashlane and they recently fixed another issue which was keep me signed in option for 14 days which wasn’t working for weeks but now it seems find on google chrome. I ...Show More
user avatar
Sahab Sahab
I am updating my own review About.

Dashlane just released a new update which already fixed some of the issue. like the 2fa code autofill. so i would give them 4 star now.and in long term if they are as smooth as before then probably 5
mark
mark
United States
8.0
Priciest Password Manager
Mac User
Unless you get a substantial discount, it's overpriced in the US and it's default settings can make it rather obtrusive.
United Kingdom
8.0
They missed some vital features
Windows User
Dashlane is a great password manager, it stores my passwords securely, generates strong passwords for me, checks if I have recurring passwords, checks how secure my passwords are. and it even searches for leaked passwords! What more could you want?

Well ....2 Factor Authentication is a MUST for anyone serious about their security, this paired with a strong password is the perfect combo. Not only does it lack this, IT LACKS THE ABILITY TO MINIMISE POPUPS ON THE BROWSER EXTENSION! This is extremely annoying as it feels as if it forces you to do something. I was not able to see all the options or the fine print for a recent payment due to Dashlane's "Generate a strong password" popup getting in the way, the funny thing is, the field i...Show More
The fixer
The fixer
United States
1.0
Longtime user
Windows User
Received an email... New device added... Not by me.... I can no longer access my account no way no how. There is nothing in their tech area if this happens to you.... Getting rid of dashlane going to another more intelligent company. I had to block my cards and lost all of my accounts. After paying for dashlane, they decided to change their billing to monthly payments..... Voiding the original agreement. Typical strong arm corporate America.
Peter Bebbington
Peter Bebbington
Canada
1.0
Dashlane awful software and customer service
iOS User
I used Dashlane business for my company, as a password manager it was awful, my entire team had issues with it and wasted countless hours trying to work with it. It would generate passwords and not save them, and when using with Firefox on Linux it would never auto fill. I requested a refund after 3 months in to a 12 month contract and they refused to give the refund even tho we are not going to be using their terrible software. Please do not get Dashlane there are much better and cheaper password managers out there.

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